Refund & Return Policy
We believe in the integrity of our craftsmanship. To ensure your satisfaction, we have established a clear process for returns and exchanges.
Eligibility
Items must be unused, undamaged, and in their original condition with all original packaging. Customized or made-to-order furniture is non-refundable unless defective.
Refund
Refunds will be processed to the original payment method within 10-14 business days. Delivery charges are non-refundable unless the product was incorrect or defective.
Process
After receiving your order, please contact our team within 14 days to initiate a return. We will provide a return authorization number and instructions for shipping.
Contact
Have questions about your order? Reach out to our customer care team at Info@rainegroup.online or call us at +1 (570) 815 1103.