Shipping & Delivery
We provide professional logistics for all our furniture orders, ensuring your pieces arrive safely and on time.
Delivery Logistics
Raine Group provides delivery for eligible furniture orders. Delivery fees are calculated based on your location, product size, and weight. We utilize professional movers to ensure your furniture is handled with the utmost care throughout the journey.
Customer Responsibilities
Customers are responsible for providing accurate delivery information, including a full name, phone number, and a complete address. We recommend that you ensure all access points, such as staircases and lifts, are clear and large enough for the furniture to pass through safely.
Delivery Timeline
Delivery timelines shown during checkout are estimates and may vary depending on location, stock availability, traffic, weather, or other circumstances. We strive to provide the most accurate estimates possible, but we cannot guarantee exact delivery dates due to the complexity of furniture logistics.
Damage & Inspection
Upon delivery, we recommend that you inspect the furniture for any visible damage. If a product arrives damaged, please contact our customer support team promptly. We require photographs or videos of the item and packaging to process any claims. Any damage caused by the customer after delivery is not eligible for a refund.